Shipping:

- Where can I ship crab cakes?

- When can I ship crab cakes?

- How will my order be shipped?

- When will my crab cakes arrive?

- What if my order does not arrive by its scheduled delivery time?

- Does someone need to be there to accept the delivery?

- How do you package the crab cakes?

Ordering Online:

- What is the maximum amount of crab cakes I can order?

- Do you have different sized crab cakes?

Michael's Crab Cakes:

- Do you cook the crab cakes before you ship them?

- Are the crab cakes you ship the exact same ones that are served in your restaurant?

- What sets your crab cakes apart from others?

Preparation:

- How should I handle the crab cakes one they are received?

- How long do they take to thaw?

- Once thawed, how do I cook them?

- Are your crab cakes fresh or frozen?

- Do you recommend cocktail and/or tartar sauce?

Gifts:

- If I am sending them as a gift will you enclose a message?

Where can I ship crab cakes?
Anywhere in the continental United States. We do not ship to P.O. Boxes.
back to top

When can I ship crab cakes?
We ship Monday through Thursday only.
back to top

How will my order be shipped?
We ship our orders overnight through FedEx Overnight
back to top

When will my crab cakes arrive?
For same day shipping, the order needs to be placed by noon that day. The crab cakes typically arrive by 3 pm the next day. For transit times to your area please visit www.fedex.com.
back to top

What if my order does not arrive by its scheduled delivery time?
When your order is finally shipped we will send you a confirmation email with a tracking number and a link to our shipper's website. You will be able to track your order there. If you are still having problems you can call us toll free at 1-888-772-2451 and we can further assist you.
back to top

Does someone need to be there to accept the delivery?
No, although if the package is left and something happens to it an/or it is left outside too ling, we can not be held responsible. If the order is a gift we recommend sending it to the person's work if possible.
back to top

What is the maximum amount of crab cakes I can order?
For same day shipping, you can order up to 100 five ounce crab cakes. For larger orders please place your order a least 2 days in advance.
back to top

Do you have different sized crab cakes?
Yes, we offer a 5 oz. crab cake and a 10 oz. crab cake (often called our colossal crab cake).
back to top

Do you cook the crab cakes before you ship them?
Yes, we broil them lightly. However, you do have the option of having them lightly fried instead. We do not ship them raw.
back to top

Are the crab cakes you ship the exact same ones that are served in your restaurant?
Absolutely, always!
back to top

What sets your crab cakes apart from others?
INGREDIENTS! We use the best jumbo lump crab meat available, while others use lump or back fin that is of a lesser quality. The remaining ingredients are our secret recipe that date back over four generations.
back to top

How do you package the crab cakes?
Each crab cakes is individually wrapped and placed in a foam cooler with frozen gel packs. The crab cakes will stay cold for a minimum of 24 hours and up to 48 hours depending on the weather.
back to top

How should I handle the crab cakes one they are received?
If you plan on eating them within two days you can store them in the refrigerator. If you want to hold them longer you need to freeze them; frozen they will last a couple months.
back to top

How long do they take to thaw?
They take 6-8 hours to thaw in the refrigerator.
back to top

Once thawed, how do I cook them?
Since they are lightly broiled all you have to do is put them in the microwave for one minute per crab cake. Or you can put them in the oven for 5 minutes at 350 degrees.
back to top

Are your crab cakes fresh or frozen?
Our crab cakes are made fresh on a daily basis. For shipping purposes, they are frozen right before they are shipped. They usually arrive frozen or partially frozen depending on the weather.
back to top

Do you recommend cocktail and/or tartar sauce?
No. Our crab cakes do not need any kind of sauce but we will include it if requested at no extra charge.
back to top

If I am sending them as a gift will you enclose a message?
Yes, just fill out the designated space on the order form with whatever you would like to say. We send heating instructions as well.
back to top